Executive Manager with extensive experience in the retail industry, specializing in operational strategy, sales management, and organizational development. Currently serves as a Member of the Management Board and Chief Operating Officer at Super-Pharm Holding Sp. z o.o., responsible for operations, logistics, loss prevention, and the strategic development of the retail network. Previously held the position of Chief Operating Officer at PHZ Baltona S.A., where she oversaw operational activities across multiple European countries and implemented solutions in the areas of Customer Experience, Employee Experience, management reporting, and leadership development.
Recognized expert in operational transformation, process optimization using modern technologies, and building engaged teams and customer-centric organizational cultures. Possesses extensive experience in retail network development and logistics process optimization, including supply chain management, inventory control, omnichannel integration, and improvement of operational performance indicators. A strong advocate of Customer Experience Management (CXM), Employee Experience (EX), and CSR & ESG initiatives, combining strategic thinking with a people- and customer-focused leadership approach.
Holds an Executive MBA from the Institute of Economic Sciences of the Polish Academy of Sciences and postgraduate qualifications in the Methodology of Economic Sciences. Member of the CEO Round Table Association.
